Support

Sales 7

• Assistance for placing order
• Complaint Regarding Order - Customer Care Contact
• I want to order
• How to buy
• Need help in placing a order

View all 7

Order Queries / Complaints 1

• Contact Information for Order Related Queries

Refunds / Returns / Exchanges 9

• How do I change /Edit my order ?
• How can I return a product? (India)
• How can I return a product? (International)
• How can I get a Defective/Wrong product replaced?(India)
• How can I get a Defective/Wrong product replaced?(International)

View all 9

Order Status / Tracking 4

• Order Confirmation.
• Order Status (India)
• Order Tracking
• Tracking Details Not Recieved Post TAT.

Shipping Time 6

• What is the estimated delivery time In India ?
• What is the estimated delivery time outside India (International) ?
• Will Covid affect the delivery of shipment?
• I have recently order 5 pcs sarees for different people. So, I need different measurement of blouse. How can you help me on that
• Hi ! Namaste !! My name is Freddy, your Mirraw assistant. I can help you navigate through the website via chat. To start, please ask a question, and I’ll be happy to assist you right away!”

View all 6

Shipping Cost 4

• What are the shipping charges for deliveries in India ?
• What are the shipping charges for deliveries outside India (International) ?
• What is Octroi ? Why is courier company asking me to pay Octroi - India ?
• VAT & Custom Duties

Shipping Destinations/ Locations 3

• Deliveries within India
• Deliveries Outside India (International)
• Does Mirraw deliver internationally ?

Can I cancel the Order? 1

• Can I cancel the Order?

Can I change my shipping address after placing an order? 1

• Can I change my shipping address

Color & Description Disclaimer 1

• Color , Description & Design Disclaimer

Payment Queries - India / International 6

• International Payments
• Can I pay online ?
• Credit Card Options
• Debit Card Options
• NetBanking - Banks Supported

View all 6

Payment Failures 2

• Indian Debit Card / Credit Card Failure
• International Debit Card / Credit Card Failure

Stitching 5

• What are the Stitching charges for Salwar Kameez / Blouse & Lehenga ?
• Stitching Time
• Standard Stitching
• Custom stitching
• What is the maximum size that can be stitched ?

General 4

• Do you have any retail outlets ?
• How to buy products from Mirraw.com ?
• Bulk Order & Wholesale Order Inquiry
• Can I order by Email ?

Seller Central 7

• Facebook Page Integration
• How to Set Vacation Mode ?
• How can you schedule facebook post to Mirraw.com ?
• How to Add tracking details ?
• When does payout happen ?

View all 7

Basic Information 3

• I m not getting an option to use mirrow wallet?
• How to redeem my walet
• I want to return my order. But i have forgetten my mirraw id and password.

Pre-Sales 36

• I want to order Internationally and pay in International currency but want to get the dresses delivered in India, is it possible
• I want to order Internationally and pay in International currency but want to get the dresses delivered in India, is it possible
• Delivery Timelines
• I have a Referral amount from my previous order, can I use this in my next order?
• how to purchase gowns

View all 36

Basic Information 10

• What is Mirraw Account & why do I need it?
• How do I create an account on Mirraw?
• How to login to my Mirraw account?
• How to reset password?
• How to place an order?

View all 10